FAQ

The Ins And Outs of How We Do Business

What areas do you service?

We provide cleaning services throughout Sydney, including surrounding suburbs. If you’re unsure whether we cover your area, please contact us, and we’ll be happy to assist.
What services does S.O.S Clean offer?

S.O.S Clean offers a wide range of cleaning services, including bond cleaning, exit cleaning, general cleaning, rubbish cleaning, deep cleaning, regular cleaning, move-in cleaning, apartment cleaning, carpet cleaning, sofa cleaning, gardening and yard maintenance, laundry and line services, and office cleaning.
How do I book a cleaning service with S.O.S Clean?

ou can easily book a cleaning service through our website by filling out the booking form, or you can call us directly at 0404 23 22 21. We’ll confirm your booking and arrange a suitable time for the service.
How much do your cleaning services cost?

The cost of our services varies depending on the type of cleaning required and the size of the area to be cleaned. For an accurate quote, please contact us or request a free estimate through our website.
Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions for our services. Please check our website regularly or subscribe to our newsletter to stay updated on any current offers.
What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, bank transfers, and cash. Payment details will be provided when you book your service.
Do I need to provide cleaning supplies or equipment?

No, S.O.S Clean provides all the necessary cleaning supplies and equipment. However, if you have any specific products you would like us to use, please let us know, and we will accommodate your request.
What is included in a standard cleaning service?

A standard cleaning service includes dusting, vacuuming, mopping, cleaning surfaces, kitchen and bathroom cleaning, and trash removal. We can also tailor our services to meet your specific needs.
How long does a typical cleaning service take?

The duration of a cleaning service depends on the size and condition of the area being cleaned. Typically, it can range from 2 to 6 hours. We’ll provide an estimated time frame when you book your service.
What if I’m not satisfied with the cleaning service?

At S.O.S Clean, we strive for 100% customer satisfaction. If you’re not happy with our service, please contact us within 24 hours, and we’ll arrange a re-clean at no additional cost.
Are your cleaners insured and background checked?

Yes, all of our cleaners are fully insured and have undergone thorough background checks. Your safety and security are our top priorities.
Do you use environmentally friendly cleaning products?

Yes, we use eco-friendly and non-toxic cleaning products to ensure the safety of your home or office and the environment. If you have any specific product preferences, please let us know.
Do you offer same-day or emergency cleaning services?

Yes, we offer same-day and emergency cleaning services. Please contact us as soon as possible to check availability, and we’ll do our best to accommodate your needs.
What if I need to reschedule or cancel my cleaning appointment?

We understand that plans can change. You can reschedule or cancel your appointment with at least 24 hours' notice without any penalty. Cancellations made less than 24 hours in advance may incur a fee.
Can I schedule a regular cleaning service?

Absolutely! We offer weekly, bi-weekly, and monthly cleaning schedules to keep your space consistently clean. Contact us to set up a regular cleaning plan that fits your needs.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept various payment methods, including credit cards, debit cards, bank transfers, and cash. Payment details will be provided when you book your service.

Cancellation Policy

We understand that plans can change. You can reschedule or cancel your appointment with at least 24 hours' notice without any penalty. Cancellations made less than 24 hours in advance may incur a fee.

Satisfaction Guarantee

At S.O.S Clean, we strive for 100% customer satisfaction. If you’re not happy with our service, please contact us within 24 hours, and we’ll arrange a re-clean at no additional cost.